At Fabric Boutique, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
You have 14 days from the date your order is delivered to request a return and send your item back.
To be eligible for a refund, items must:
- Be unworn and unwashed.
- Be in their original condition.
- Have all original tags attached.
- Be returned in their original packaging where possible.
- Shoes must only have been tried on indoors.
Please note that sale items and accessories are non-returnable unless they are faulty.
How to Return an Item
Please contact us before returning your order so we can provide you with the correct return instructions.
UK Customers: We have a UK returns address, making returns easier and more convenient. Please contact us before sending your item so we can provide you with the correct UK return address.
📧 Email: [email protected]
💬 WhatsApp: +34 636 899 636
Once we’ve confirmed your return, carefully package the item and send it back using a tracked postal service. We strongly recommend obtaining proof of postage, as Fabric Boutique cannot accept responsibility for parcels lost in transit.
Returns may also be made in person at either of our stores:
- La Cala de Mijas
- Calahonda
Return Costs
Customers are responsible for the cost of returning unwanted items unless the item is faulty or incorrect. Return costs vary depending on your country and chosen postal service.
Original delivery charges are non-refundable unless the item is faulty or we have sent you the wrong item.
Refunds
Once we receive and inspect your returned item, we will process your refund within 7 working days. Refunds will be made using the original payment method. Please allow an additional 3–5 working days for your bank or card provider to process the payment.
Incorrect or Faulty Items
Please inspect your order on arrival and contact us as soon as possible, ideally within 48 hours of delivery, if you believe an item is faulty or incorrect.
Please include:
- Your order number
- The name of the item
- A description of the fault
- Clear photographs showing the issue
If the item is confirmed to be faulty, we will advise you of the next steps and arrange an appropriate refund, replacement, or store credit where applicable.
Exchanges
If you would like a different size or style, simply return your item for a refund (if eligible) and place a new order. Alternatively, exchanges can be made in person at one of our stores.
Need Help?
If you have any questions about your return, please don’t hesitate to get in touch using the contact details above.
Fabric Boutique
Established 2012
We’re a family-run boutique and genuinely want every customer to be delighted with their purchase. If you have any questions before or after placing your order, we’re always here to help with friendly, personal service.